Common questions, and how to reach us.
The app can't find my car
Check in this order: the car is awake (touching a door handle wakes it), Bluetooth is on, every permission the app asked for is granted, and the VIN you entered is the full 17 characters.
It connects but the speed doesn't update
If the status bar shows the car as disconnected, tap "reconnect". If it still says connected but the numbers are frozen, or reconnecting doesn't help, unpair and pair again.
Do I need a Tesla account?
No. The app connects to the car directly, with no account involved. The first pairing needs your physical key card, tapped inside the car once.
Why does it ask for location?
The operating system requires location permission to search for nearby Bluetooth devices. The tunnel feature also uses your coordinates to work out direction. Everything is computed on the phone and nothing is uploaded.
How do I cancel the subscription?
iOS: Settings → Apple ID → Subscriptions → TeraScreen. Android: Google Play → Subscriptions → TeraScreen.
How do I restore my subscription on a new phone?
Sign in with the same Apple ID or Google account, open the app, go to settings and tap "restore purchases".
Which cars are supported?
Teslas that support a phone key, including Model 3, Model Y, Model S and Model X. If your car can already be unlocked with the Tesla app as a key, it will normally work.
If none of the above solves it, write to us. Including your phone model, OS version and car model makes it much faster to sort out.
Email support